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To flush the DNS cache, do one of the following, depending on the version of Mac OS that you're running:

For example, Lync for Mac stops working after an Internet connectivity issue, flush the DNS cache This is expected behavior.Īfter the sign-in fails, sign in by using the correct sign-in address. For example, \EmailAddress you do this, sign-in will fail. That is, a sign-in address that you know won't work. Try to sign in to Skype for Business Online by using an incorrect sign-in address. Users may be unable to sign in unless they first use an incorrect sign-in address Use one or more of the following methods, as appropriate for your situation. To troubleshoot this issue, see the Lync for Mac crashes and the user receives an EXC_BAD_ACCESS error or Clear cached data and corrupted certificates in Lync sections. This issue may occur if Lync for Mac tries to integrate or schedule meetings with an Exchange mailbox that isn't hosted in Exchange Online. To troubleshoot this issue, see the Federated users synchronized from on-premises Active Directory Domain Services can't sign in by using a password that's longer than 16 characters section. This issue may occur in scenarios in which a federated user tries to sign in, and this user has a password that's longer than 16 characters. If the problem continues, please contact your support team. The user name, password, or domain appears to be incorrect. To troubleshoot this issue, see the Users may be unable to sign in unless they first use an incorrect sign-in address section. Please verify your logon credentials and try again. To troubleshoot this issue, see the Make sure that users follow the correct steps when they sign in to Skype for Business Online section. This issue may occur if Lync can't detect a suitable Lync Server. Also, make sure your network connection cable is securely connected. The service might not be available, or you might not be connected to the Internet. The following table describes error messages that may occur when users sign in or use Lync for Mac with Skype for Business Online. Office 365 uses the Microsoft Azure AD authentication system for authentication. Kerberos authentication:Leave this option cleared.

Manual Configuration: Select this option if automatic configuration is failing, and specify the following values: If the necessary DNS records are present and automatic configuration isn't working, try Manual Configuration. You can configure the following options:Īutomatic Configuration: In most cases, this is the correct setting. To configure additional options for connecting to Skype for Business Online, click Advanced. Your credentials will be saved in the Mac OS Keychain and will work until the next time that your password changes or expires. If you want to save your credentials, click to select the Remember my password check box. Next to Sign in as, select the presence status that you want to display after you sign in.

To sign in to Skype for Business Online by using Lync for Mac, users should follow these steps:Įnter your email address, user ID, and password. Make sure that users follow the correct steps when they sign in to Skype for Business Online

You can find the latest update at Update for Lync for Mac 2011.

If you use a version that's earlier than version 14.0.6, you may have problems when you sign in to Skype for Business Online because earlier versions have issues that prevent authentication to Skype for Business Online. To connect Lync for Mac 2011 to Skype for Business Online in Office 365, you must have Lync for Mac version 14.0.6 or a later version installed.

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